Frequently asked questions

Search licensed Balearic holiday rentals by destination, dates and guests, book and pay online, and manage everything from "My trips": messages with your host, guest registration, cancellations and reviews.

Guests pay 0% booking commission. You pay online for accommodation and the extras in the breakdown. Tourist tax is not included and is paid separately at the property.

It is the Balearic Islands sustainable tourism tax. Your host collects it at the property; the amount depends on the guests, stay and applicable exemptions.

With instant booking, your reservation is confirmed the moment you pay. With a request, we authorise the payment without charging it and the host has 24 hours to accept: if they do, the payment is captured and confirmed; if not, the hold and the dates are released automatically.

You can cancel from “My trips” up to the day before check-in. Refunds of online payments follow the policy shown when booking and go to the original payment method. Tourist tax is paid at the property, not when booking.

Yes. Payments are processed by Stripe, one of the largest payment processors in the world. We never store your card details.

A legal requirement in Spain: holiday rentals must report their travellers’ details (SES Hospedajes). You can fill it in online from "My trips" before check-in and skip the paperwork on arrival.

Every booking has its own chat: open "My trips" and tap "Messages". You will see a badge on the site whenever you have unread replies.

Yes. After checkout you can rate your stay with stars and a comment from "My trips"; your review is published on the property page. The host can also review you as a guest.

A host account, your property’s photos and details, your tourist licence (ETV/ETVPL) and setting up where to receive your money in the "Finances" section. You can save the listing as a draft and complete it at your own pace.

Yes. In the Balearic Islands only licensed holiday rentals (ETV/ETVPL) may be marketed. We validate its format when you publish, and our team can mark it as "verified" — a badge guests see on your listing.

Listing is free. We charge 8% on accommodation and extras, plus VAT on our commission. Tourist tax is excluded and the platform covers Stripe fees. Guests pay 0% booking commission.

Set up your payout details in Finances through Stripe Connect. You receive accommodation and extras less our 8% commission and VAT on that commission. The platform covers Stripe fees. Bank payout timing depends on Stripe.

You collect it from guests at the property and are responsible for calculating, declaring and settling it with ATIB under the applicable tax regime. It is excluded from online payments and our commission base.

You define a base nightly price and, optionally, a weekend price, seasonal or per-day prices from the calendar, weekly or monthly discounts, and cleaning, pet or extra-guest fees.

With two-way iCal sync: we import their calendars automatically every few hours and give you an export link so those platforms block what is booked here. You can also block dates manually.

Yes. Set your property to "by request" and each booking will reach you to accept or decline within 24 hours, showing the guest’s reputation (reviews left by other hosts). With "instant booking" it confirms automatically.

The guest fills in their details online from their panel, and you download the traveller report as CSV from "Reservations", ready to file with SES Hospedajes.